Where is your warehouse located?

Our shipping warehouse is located at 5744-A Industry Lane, Frederick, Maryland, 21704.

 

Do you Drop Ship material from your manufacturer's warehouse to our Receiving Dock?

Yes, many products are handled this way to avoid unnecessary shipping charges for your materials, where we do not maintain stock at our facility.

 

What credit cards do you accept?

We accept Visa, Mastercard, Discover and American Express 

 

How do you handle credit card payments?  

The security of your credit card number and CCV code will be maintained in confidence using the latest methodologies of our merchant banking partners that transmit and store credit card information and payment transactions securely.

 

How are credit card credited for returned material?

Upon return, any of the material which found to be defective and can not be satisfactorily handled by replacement of a piece or part, we will promptly credited your credit card.  If you have material for return, along  with necessary RMA # (and Decontamination form), we will gladly make arrangements  to return to our warehouse or designated manufacturer's warehouse. Please ship in original cartons with adequate packing material to avoid transit damage.

 

Do you follow the rules for the processing and credit by our affiliated credit card companies?

Yes, we make very attempt to comply with written rules and regulations issued by merchant credit card processors.

 

Do you charge restocking fees for merchandise returned?

Yes, dependent on the individual circumstance presented. Our manufacturers have policies which may impose a % of dollar value of the material for custom and/or standard items, where material was ordered with some type of error that cannot be satisfactorily resolved based on the individual circumstance surrounding the order. We do everything possible to assist our purchasers in ordering and receiving the correct material. Please call or email us with any questions so that we make your online order easy, clear and error free.